What's new in Microsoft Dynamics CRM 4.0

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Course Profile


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about this course
This one day course teaches participants who are familiar with Microsoft Dynamics CRM 3.0 the key new features of Microsoft Dynamics 4.0.

This course is suitable for Microsoft partners, certified trainers, IT professionals and system administrators who plan to deploy, administer or teach Microsoft Dynamics CRM 4.0

About the technology
Microsoft Dynamics CRM is a value-packed customer-relationship management (CRM) solution. The latest version adds workflow management capabilities and will be delivered as an on-demand service through Microsoft Office Live
Prerequisites
Before attending this course participants must be familiar with Microsoft Dynamics CRM 3.0
 
Key benefits
  • Broad overview of key new features
  • Experience using the Import Data Wizard, multiple organisations, many-to-many relationships and user-accessible workflows
  • Information across audiences; end-user to developer