Introduction to Microsoft CRM
If you would like a first introduction to Microsoft CRM, why not have a look
at the CRM brochure 'Its about customers' which is a great first
introduction it was written for Microsoft CRM 1.2
Download - Its about Customers (1.5MB)
Microsoft CRM 3.0 Fact-sheets
Microsoft CRM 3.0 Overview
Microsoft CRM 3.0 Professional Datasheet
Microsoft CRM 3.0 Small Business Server Edition Datasheet
Microsoft CRM 3.0 for Sales information sheet
Microsoft CRM 3.0 for Service information sheet
Microsoft CRM 3.0 for Marketing information sheet
Microsoft CRM 3.0 10 good reason for Smaller Businesses
Microsoft CRM 3.0 Minimum Technical Requirements
Microsoft CRM 3.0 Reviewers Guide
Older Microsoft CRM Overview Factsheets (1.2)
Microsoft
CRM - Sales
Microsoft
CRM - Customer Service
Microsoft CRM - Customisation
Microsoft
CRM - Integration
Microsoft CRM -
Mobile
CRM Showcase Scenarios
Integrated innovation holds the promise of multiple systems operating as
one. This guide includes a collection of scenarios, each offering an example
of how Microsoft Business Solutions CRM can connect with other Microsoft
products to help businesses spend less time on tools and more time
interacting with customers.
Download - Showcase Scenarios (2MB)
1.2 CRM Reviewers Guide
The goal of this guide is to assist you in your evaluation of Microsoft CRM.
It is primarily designed for technical product reviewers who evaluate new
technologies and business solutions designed to help organisations address
important challenges related to the use, implementation, and adoption of
customer relationship management (CRM) solutions. Other readers who will
find this guide of interest include: Business Decision Makers IT/IS Managers
Sales & Marketing Managers Customer Service Managers If you find the
reviewers guide is too detailed for your first introduction, why not have a
look at the CRM brochure 'Its about customers' which is a great first
introduction.
If you would like a hardcopy sent to you by post (UK Only) please use the
request panel above. Don't forget to provide a full postal address in the
message box.
Download The 1.2 CRM Reviewers Guide (5MB)
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